FAQ

What are your opening hours?

For our latest opening times including seasonal hours, please visit our Contact Us page.

Do I need to know my prescription when visiting?

If you’re an existing patient, don’t worry as all prescription records are kept on file so there is no need for you to be sure of your prescription.

If you’re a new patient however, we will have to undergo an eye exam to determine your prescription, unless you have an in-date, valid prescription from a qualified practitioner.

How often should I have my eyes examined?

If you are:

Aged 15 or below – once every year

Aged 16-59 years – once every 2 years

Aged 60 years and over – every year

Diabetic and Glaucoma patients – every year

Aged 40 years and over with an immediate relative with Glaucoma – every year

The above are general guidelines and more regular eye exams may be required in some cases. Your optician will always advise you of this. Please contact us if you are still unsure.

When should my child have their first eye exam?

Children can be tested at any age but our recommendation for a child’s first eye examination is from 2 years old. Sooner if you feel your child may be struggling with an eye problem, our measure is that it’s better to be safe than sorry. We always strive to make our exams as fun as possible for the child’s benefit.

How long does an eye exam last?

The length of an eye examination varies depending on the patient being examined, but a typical test usually lasts between 30-45 minutes.

Will I be suitable for contact lenses?

Contact lenses can be a great choice for those who want to partake in sports and other activities and also for those who want the practicality of seeing clearly without the need for glasses. Fortunately, contact lens technology has improved drastically over the past few years meaning we can fit them according to your requirements.

Contact Us for more information.

‚ÄčDo I still need glasses if I wear contact lenses?

We always recommend our patients to keep a pair of up-to-date glasses in case you are temporarily unable to wear your contact lenses.

I’ve lost my contact lenses, can you help?

Of course! We keep a wide range of contact lenses in stock, if you’ve lost yours give us a call or come into the practice and we’ll look to provide you with a replacement. Or you can order online at contactlenses.je

I’m very worried about an eye problem, can you see me urgently?

If you feel you are suffering from a serious eye problem we encourage you to get in touch with the practice as soon as possible so we can discuss the problem and get to the crux of the matter in time.

How do I book an appointment?

We strive to make it as convenient as possible for you to arrange an appointment. If you want to book online follow through to our online booking portal here.

‚ÄčAlternatively, you can call or email the practice to book your eye exam, follow through to the Contact Us page to view contact information.